WoodWatch Limited – Privacy Policy
Effective Date: 25/06/2025
At WoodWatch Limited (“WoodWatch,” “we,” “us,” or “our”), your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, purchase our products, or use our smart leak detection services. By accessing our site or using our services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT We may collect the following types of information:
1.1 Personal Information: Name, address, phone number, email address, and payment information.
1.2 System Data: Moisture readings, sensor activity, timestamps, location of installed devices, and alert logs.
1.3 Technical Data: IP address, browser type, device information, and usage data when accessing our website or portal.
1.4 Communication Data: Correspondence via email or other communication platforms.
2. HOW WE USE YOUR INFORMATION We use collected information to:
2.1 Provide, maintain, and improve our products and services.
2.2 Monitor system performance and notify you of potential water leaks.
2.3 Process transactions and manage billing.
2.4 Respond to customer service inquiries.
2.5 Comply with legal obligations and enforce our agreements.
2.6 Improve our website and user experience.
3. DATA SHARING AND DISCLOSURE We do not sell your personal information. We may share your data with:
3.1 Service providers who assist with monitoring, data storage, and billing.
3.2 Legal authorities if required by law or to protect our rights.
3.3 Successors in the event of a business merger or acquisition.
4. DATA STORAGE AND SECURITY We use secure servers and encryption protocols to store and protect your information. While we take reasonable steps to safeguard data, no system is completely secure.
5. DATA RETENTION We retain customer and system data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
6. CUSTOMER RIGHTS You have the right to:
6.1 Request access to your personal information.
6.2 Request correction or deletion of your data.
6.3 Withdraw consent or object to data processing.
6.4 Lodge a complaint with the New Zealand Privacy Commissioner.
Requests can be sent to info@woodwatch.click.
7. COOKIES AND TRACKING We use cookies to improve website functionality and analyze site usage. You can manage cookie settings through your browser.
8. THIRD-PARTY LINKS Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
9. POLICY UPDATES We may update this Privacy Policy occasionally. Updates will be posted to this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
10. CONTACT US If you have questions about this Privacy Policy, please contact us at:
Email: info@woodwatch.click
Address: 649 Grey Street, Hamilton East, Hamilton, 3216, New Zealand